Support
ProMotion Controls is committed to offering the technical support you need
when you need it. Answers to many questions can be found on-line.

• Find out how the latest Support News can help you.

• Access the latest Software Updates.

• Read the latest Tech Notes.

• Submit Technical Questions.

• Real-Time Online Support at Controller through Internet.

• iCNC Upgrade Kit 2010 (PDF).

For related company and industry support, click on Industry Links.

Support News
ProMotion Controls full-service customer support center is located in a 6,500 square foot facility at 1484 Medina Road, Suite 118, Medina OH 44256. Our facility features a full-service office, a training center, a product demonstration area, a dedicated shipping and receiving bay area, and warehousing space for new controllers, associated products and spare parts.

According to ProMotion Controls President, JP Kinos, “The customer support center is a direct reflection of our growing customer base in North and South America. More important, it represents ProMotion Controls ongoing commitment to the best service possible for our customers, distributors and original equipment manufacturing partners.”

Updates

Software Delivery and Support Policy

Supporting customers is key to our success. Therefore it is essential that
everyone understand the key principals of how we currently provide
excellent service to our customers.

For detailed information concerning the use and updates of ProMotion
Office Software, Controller Software, and our Annual Support and
Maintenance Software Agreement, please download ProMotion Controls
current Software Delivery and Support Policy Agreement.


SWDSP_2010.pdf

Real Time On-Line Support

ProMotion Controls can provide on-line demonstration of the iCNC controller and nesting software. With our free WEBMINAR program, we provide nesting software training, minimizing the added expense on-site field training.

Trouble shooting your iCNC through the web is another cost saving tool from ProMotion Controls. With this ProMotion Controls option, we can help you to get the best performance out of your iCNC controller.